jitabet FAQ — Deposits, Withdrawals and Account
From opening an account at jitabet to making deposits, withdrawals, KYC verification, live casino and account security — find detailed answers to the most frequently asked questions here. If you cannot find your question, check the support section below.
21+Jump directly to a topic:
Category 1 / 5
Deposit Questions
Log in to jitabet here, go to the deposit page and select Nagad. Enter your Nagad number and amount — the minimum deposit is ৳100. Then confirm with your PIN in the Nagad app and your jitabet balance will be updated within a few minutes. If you have any trouble, contact live chat support.
jitabet does not charge any deposit fee. However, your mobile banking service — bKash, Nagad, Rocket or Upay — may apply a small transaction fee according to its own terms. Bank transfers may also carry the bank's own charges. jitabet does not add any extra charge on any payment method.
First, wait a few minutes and refresh the page. If it still hasn't arrived, save a screenshot or reference number of the transaction from your mobile banking app or bank statement. Share that information with jitabet's 24/7 live chat and the support team will verify and resolve the issue promptly.
This usually happens for a few reasons: entering the wrong bKash number, not sending to jitabet's designated payment number, exceeding the daily limit in the bKash app, or a network issue. Use the latest payment number shown on the deposit page, and contact live chat if the problem continues.
The minimum deposit at jitabet is just ৳100 — the same for bKash, Nagad, Rocket, Upay and bank transfer. With that amount you can start playing slot games and any other section. There is also a 200% bonus on your first deposit, up to ৳15,000.
Category 2 / 5
Account Security
Never. No jitabet employee or representative will ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for this information — by phone, messenger or any other channel — it is a fraud attempt. Cut off that contact immediately and notify jitabet support.
Change your password as soon as possible and report the matter to jitabet's 24/7 live chat. The support team will check the account's login history and, if necessary, temporarily suspend the account to secure it. Also run an antivirus check on your device, and change the password on any other site where you used the same one.
Check the correct domain in your browser's address bar. Fake sites often use a similar name but a different spelling or domain extension. jitabet never asks you to log in through an unsolicited SMS or messenger link. If in doubt, type the address directly into your browser — do not click any link.
Yes. jitabet uses SSL encryption technology, which keeps your login details, payment data and personal information secure. All data is stored on secure servers and is not shared with third parties. Read the privacy policy for more details.
Use a password of at least 8–12 characters that mixes uppercase and lowercase letters, numbers and special characters (such as @, #, !). Avoid your name, date of birth or common words. Keep a separate, unique password for jitabet that you have not used on any other site — this is the most effective way to protect your account.
Category 3 / 5
Identity Verification (KYC)
jitabet may request identity verification at the time of your first withdrawal, before large transactions, or if there is a discrepancy in your account details. This is a normal security step. Submitting the required documents promptly completes the verification quickly and avoids delays in transactions.
The KYC process is used to confirm each player's identity and to prevent fraudulent transactions. It improves the security of your account and prevents others from using it in your name. jitabet also follows the KYC process to verify that users are 21 or older. See the terms and conditions for more details.
Yes, this is very important. The name you provided when registering at jitabet must match the name on your bKash, Nagad, Rocket, Upay or bank account. If the names do not match, your withdrawal may be held or KYC verification may become complicated. Make sure you enter the correct name at the time of registration.
If verification is rejected, jitabet will let you know the reason. This usually happens if the document image is unclear, the document has expired, or the name does not match. Resubmit a correct and clear document based on the reason given. If you are unsure about the problem, get help in Bengali through live chat.
Photos of your national ID or other documents are sent over an SSL-encrypted connection and stored on secure servers. This information is used only for account verification and is not shared with third parties. Find more details in jitabet's privacy policy.
Category 4 / 5
Live Casino
Baccarat is a simple card game where you bet on whether the Player or the Banker wins — whoever has a hand total closest to 9 wins. You can also bet on a Tie. jitabet's live casino section has baccarat tables from multiple studios including Evolution and Pragmatic Play Live.
Yes. Teen Patti and Andar Bahar — both popular South Asian card games — are available in the jitabet live casino section. In Teen Patti, bets are placed on three-card hands, while in Andar Bahar you bet on whether a card will land on the "Andar" (inside) or "Bahar" (outside) side. The rules are straightforward, so beginners can pick them up quickly.
In roulette, a ball is dropped onto a spinning wheel and the outcome is determined by the number it lands on. You can bet on a specific number, a colour (red or black), odd or even, or a group of numbers. Betting on a specific number pays the most but has the lowest chance of winning. Both European and Lightning Roulette are available at jitabet.
Yes. In live dealer games, a trained human dealer deals cards or spins the roulette wheel live from a studio via video stream. You can watch everything on screen in real time and can also communicate with the dealer through chat. jitabet has live tables from multiple studios including Evolution, Ezugi and AE Sexy.
Category 5 / 5
Withdrawals
Yes. The withdrawal process at jitabet runs 24 hours a day, seven days a week. There is no difference at night, on public holidays or on weekends. Withdrawal requests are generally processed within 5 to 30 minutes. If there is an unusual delay, you can let live chat know.
Withdrawals from jitabet to bKash generally take between 5 and 30 minutes. The same timeframe applies to Nagad, Rocket and Upay. Bank transfers may take a little longer, depending on the bank's own processing. Having your account verified speeds up the process.
The minimum withdrawal amount at jitabet is ৳1,000. This applies to bKash, Nagad, Rocket, Upay and bank transfer equally. Before withdrawing, make sure the name on your account matches the name on your wallet or bank account, otherwise the transaction may be held.
To withdraw money received from the welcome bonus, you must wager the bonus amount 25 times. For example: if you deposit ৳1,000 and receive a ৳2,000 bonus, your balance is ৳3,000 and the wagering requirement is ৳2,000 × 25 = ৳50,000. Winnings from the bonus can only be withdrawn after this condition is met. Learn more about bonus usage limits on the responsible gaming page.
Yes. Under jitabet's rules, withdrawals can only be made to a bKash, Nagad, Rocket, Upay or bank account that is registered in your own name and matches the name on your jitabet account. Withdrawals to someone else's wallet or an account with a different name will not be approved. This is a mandatory security requirement.
Still have questions? Contact support
24/7 support — in Bengali and English
If you did not find the answer to your question above, jitabet's support team is always ready. You can speak directly in Bengali on live chat — day or night, any day of the week.
You can also contact us by email:
Live chat usually responds the fastest. For more complex matters, it is better to write in detail by email.
jitabet — Get Started Now
200% bonus on your first deposit, up to ৳15,000 — start with as little as ৳100.
Log in to jitabet