jitabet's Privacy Policy
It is our responsibility to clearly explain how important your personal information is to us, and how that information is collected, used, and protected.
Table of Contents
1 Definitions and Scope of Application
This privacy policy applies to the jitabet platform and all its associated services. "User" refers to any person who visits the jitabet website, opens an account, or uses its services.
"Personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, device-related information, or financial transaction details.
This policy has been prepared with users in Bangladesh in mind. By using jitabet's services, you are considered to have agreed to this policy. Reading our Terms and Conditions will give you further details about the full legal framework for using our services.
This policy applies only to the jitabet platform. Third-party websites or services are governed by their own privacy policies.
2 What Information Is Collected
jitabet collects various types of information to maintain service quality and improve your experience. The categories of information are described below:
2.1 Identity and Contact Information
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for verification)
- Residential address
2.2 Financial Information
- Information related to bKash, Nagad, Rocket, Upay, or bank accounts
- Deposit and withdrawal transaction history
- Bonus claim and wagering activity details
2.3 Technical Information
- IP address and browser type
- Device ID and operating system information
- Session data and duration of activity on the site
- Login history and security logs
2.4 Gameplay and Behavioural Information
- Game selection and betting history
- Preferred game categories and usage patterns
- Records of participation in promotional offers
3 Methods of Data Collection
jitabet collects your information in the following ways:
3.1 Information Provided Directly
Information you provide yourself during account registration, identity verification, deposit and withdrawal requests, and when contacting customer support is collected directly.
3.2 Automatically Collected Information
When you use our platform, certain information is collected automatically through cookies, log files, and other tracking technologies. This includes your browsing behaviour, click history, and time spent on pages.
3.3 Through Third Parties
We may receive certain specific information from identity verification services, payment processors, and fraud prevention systems, which is used to ensure the security of your account.
We will never ask for your password or OTP through unsolicited phone calls, SMS, or emails. Be alert if you receive any such request.
4 Purpose of Data Use
jitabet uses the collected information for the following purposes:
4.1 Service Operation and Improvement
Information is used to create and maintain your account, process transactions, manage gameplay, and make technical improvements to our platform. It is also needed to customise services according to your preferences.
4.2 Identity Verification and Security
Your identity-related information is required to confirm account ownership and to prevent unauthorised access, fraud, and manipulation. This information is kept secure through SSL encrypted connections.
4.3 Communication and Customer Support
Your contact information is used to send transaction notifications, confirm account activation, and provide 24/7 customer support.
4.4 Ensuring Responsible Gaming
Following our responsible gaming guidelines requires monitoring user gameplay patterns. This makes it possible to identify problematic gaming behaviour and provide necessary support.
4.5 Compliance with Legal Obligations
Information is used to comply with applicable laws and regulations, resolve disputes, and respond to lawful requests from relevant authorities.
5 Sharing Information with Third Parties
jitabet does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Necessary information is shared with contracted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, cybersecurity, and customer support. These partners are required to comply with our privacy standards.
5.2 Legal Obligations
Information may be disclosed pursuant to court orders, lawful requests from investigating agencies, or applicable law. In such cases, only the legally required minimum amount of information will be provided.
5.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred, but equivalent protections under this policy will be ensured in such cases.
Data protection agreements are in place with all third parties with whom information is shared, and they may use this information only for specified purposes.
6 Cookies and Tracking Technologies
Cookies and similar technologies are used on the jitabet website and app. These are stored on your device as small data files and help improve service quality.
6.1 Essential Cookies
These cookies are essential for the platform to function properly. They are used to maintain login sessions, carry out security verification, and store form data. Disabling these cookies may affect the core functionality of the site.
6.2 Analytical Cookies
Analytical cookies are used to understand which pages are used most, where issues arise, and how the user experience can be improved. This information is analysed in aggregate, not individually.
6.3 Preference Cookies
These cookies are used to save your language preference, theme settings, and other personalised settings, so you do not have to configure them each time.
You can manage cookies through your browser settings. However, disabling certain cookies may mean some jitabet services do not function correctly.
7 Data Storage and Security
jitabet has implemented industry-standard technical and administrative measures to ensure the security of your information.
7.1 Encryption and Security Technologies
- All data transfers are encrypted using SSL (Secure Sockets Layer) technology
- Passwords are secured using hashing technology
- Firewall and intrusion detection systems remain active
- Regular security audits are conducted
7.2 Data Retention Period
Information is retained for a specified period while the account is active and thereafter for legal and business requirements. Financial transaction records generally need to be retained longer due to long-term legal obligations. Once the designated period ends, information is securely deleted or anonymised.
7.3 Staff Training and Access Control
Only authorised and trained staff can access personal information on a need-to-know basis. All staff are bound by confidentiality obligations and receive regular training.
No method of transmitting data over the internet is completely secure. While we take every reasonable precaution, we cannot guarantee absolute security. Use a strong password for your account and do not share it with anyone.
8 User Rights
As a user of the jitabet platform, you have the following rights regarding your own personal information:
8.1 Right to Access
If you want to know what information we hold about you and what it is being used for, please contact our customer support. We will provide that information within a reasonable time.
8.2 Right to Correction
If any information you have provided is incorrect or incomplete, you may request that it be corrected. Verification may be required for changes to identity document details.
8.3 Request for Deletion
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations, ongoing disputes, or the need to keep financial transaction records.
8.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or optional purposes. Processing that is essential to providing the required services will continue.
To exercise these rights, contact us via live chat or email. Our FAQ section has answers to more questions about accounts and information.
9 Protection of Minors
jitabet strictly prohibits use of the platform by anyone under the age of 21. This 21+ age requirement is enforced through identity verification during the registration process.
We do not intentionally collect any information from minors. If a person opens an account using a false age and this is later discovered, that account will be closed immediately and the associated information will be securely deleted.
If a guardian becomes aware that a minor is using jitabet, please contact our customer support. We will take the necessary steps promptly.
10 Changes to the Policy
jitabet reserves the right to modify or update this privacy policy as needed. The policy may be revised due to changes in services, legal obligations, technical upgrades, or business operations.
For significant changes, advance notice will be sent to the registered email address or a clear notice will be posted on the platform. Continued use of the platform after a policy change will be taken as your agreement to the updated policy.
The effective date of each version will be clearly stated at the top. You may contact our customer support to compare with a previous version.
You are advised to visit this page regularly to stay updated on the latest policies.
Contact Us
Privacy Requests & Questions
If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact us through the following:
24/7 direct support — in Bengali and English
[email protected]
Emails are replied to within business days
Visit our jitabet about us page to learn more about us.